MODULE 1 - AGENCY AND TENANT RELATIONS - Requirements 12 hours:
(40% - 5 hours) Agency relationship between property owner and property manager.
(40% - 5 hours) Landlord Tenant Act, Anti-Discrimination statutes (federal and state), and the Fair Credit Reporting Act.
(20% - 2 hours) Tenant Relations, including maintenance

MODULE 2 - RECORD KEEPING - Agency Requirements 12 hours:
(45% - 5.25 hours) Operating reports, budgets, income tax records and insurance.
(45% - 5.25 hours) Oregon real estate license law and administrative rules as applied to agreements (owner and tenant), ledgers (owner and tenant), cash receipts, check registers, computerized records, terminations and transfers.
(10% - 1.5 hours) Oregon real estate license law and administrative rules as applied to other financial practices., especially OAR 863-10-220 863-025-0030, Security Deposits and 863-025-0065, Deposits.

MODULE 3 - TRUST ACCOUNTING - Agency Requirements 12 hours:
(75% - 9 hours) Clients' trust accounts, including use of interest bearing accounts, and reconciliation of accounts
(25% - 3 hours) Oregon real estate license law and administrative rules as applied to clients' trust accounting.

DAY 1 - AGENCY AND TENANT RELATIONS


Agency Relationship between property owner and property manager
1. A complete review of the Real Estate Statutes and Administrative Rules

2. Management Agreement requirements and provisions
A. How to meet the requirements of the REA
B. The process for implementation of required changes and amendments to current contracts

3 Putting Together a Policy Manual
A. Provisions regarding the duties and responsibilities of the property manager, licensees of the property manager and any employees of the property manager
B. Job descriptions
C. Chain of command
D. Supervision: Provisions regarding the supervision of the property manager's employees, contractor's and inter-licensee agreements.

4 Written authorizations
A. Communications between the licensee and the owner

5. Procedures to ensure the protection and confidentiality of the owner's financial information

6. Tenant Relations, including maintenance, essential services, time frames, tenant rights and recourse

DAY 2 - AGENCY AND TENANT RELATIONS


Oregon requirements for businesses, Landlord Tenant Act, Anti-Discrimination Statutes, Fair Credit Reporting Act
1. Oregon Landlord/Tenant statutes
A. Setting up the business
B. Landlord requirements
C. Evictions
D. Abandoned property
E. Manufactured Dwellings:

2. Justice Department Requirements

3. Which Agency Does What

4. Structure Licensing and Inspections

5. Federal, State and local discrimination statutes
A. Updates regarding 2003 legislative changes
B. Protecting the business, the property and the owner from discrimination claims
C. Military protections
D. Issues relating to domestic violence

6. Fair Federal Credit Reporting Act
A. Requirements
B. Disclosures
C. Confidentiality

DAY 3 - RECORD KEEPING AND TRUST ACCOUNTING


1. Budgeting for rental properties
A. Insurance
B. Tax requirements - state and federal
C. Tax credit property requirements
D. Preparing a maintenance plan
E. Planned obsolesce or improvements

2. Budgeting for Property Management Firms
A. General Operating Issues
B. Insurance
C. Employees
D. Subcontractors/Suppliers
E. Buying a Selling a Management Business

3. Review law and administrative rules as applied to Clients' Trust Accounting

DAY 4 - RECORD KEEPING AND TRUST ACCOUNTING


Continued review of statute and rules as applied to Clients' trust accounts, including use of interest bearing accounts, and reconciliation of accounts
1. Proper Name of accounts
2. Security Deposit CTA
3. Transferring between accounts
4. Monthly reconciliation
5. Tenant disbursements
6. Accounting to owner of tenant charges
7. Interest on Security Deposits
8. Forms signed by bank and list to REA
9. Tenants Ledger
10. Owners Ledger
11. Cash and Disbursement Ledger
12. Reports to be run
13. Back up requirements
14. Reconciliation Form
15. Reconciliation how to
16. Bank balancing
17. Correcting bank errors and office errors
18. Owner's reports and funds transfers
19. Management fees
20. Other management charges
21. Record Retention, back-ups, preservation

DAY 5 - RECORD KEEPING AND TRUST ACCOUNTING


Oregon real estate license law and administrative rules as applied to agreements between the owner and licensee and between licensee and tenants and continued review of statute and rules,
1. Rent
A. Setting rent, rent analysis, community awareness and marketing surveys
B. Accepting checks or cash
C. Utility bill backs
D. Prepaid rent

2. Applicant screening charges - applicants, waiting lists, landlord/tenant law and REA requirements

3. Fees- what, when, how, who
A. Commencement of rental agreement
1. Reasonable anticipated expense
2. Move in / Move out
B. Violations of rental agreement
1. Smoke Detector Tampering
2. Late Fees
3. Service of notice fees
4. Lease break fees
5. Application to military members.

4. Security deposits
A. Interest on deposits
B. Transferring deposits to the owner
C. Last month rent deposit

5. Rental Agreements - protecting the owner and meeting landlord/tenant requirements.

6. Setting up paper or computerized accounting systems:
A. Chart of Accounts
B. Entry posting
C. Balancing
D. Required reports
E. Transferring funds between owners, between properties and accounts

7. Protections
A. Computer Back up
B. Provisions regarding fire destruction
C. How to catch a thief

8. Putting it all together without losing your mind.

Case studies will be reviewed allowing attendees to prevent the mistakes of those that have gone before.

Mail payment and registration to:
Multifamily Housing Council of Oregon
2765 19th St. SE, Salem, OR 97302
503-409-6793 to sign up now!
Payment required at time of registration